Client Experience &
Content Manager

Serene MKTG is a boutique creative agency specializing in marketing for interior design, home, and lifestyle brands. We're looking for a Client Experience & Content Manager who can do two things exceptionally well: hold a client relationship with genuine care and professionalism, and produce content that makes a brand feel alive online.

This is not an entry-level role. You'll own a roster of up to four clients—serving as their primary point of contact while executing across social media, email, and content marketing. You'll work closely with our lead strategist and loop in support from the broader team when needed, but your clients will look to you as their trusted agency partner.

If you have real agency experience, a strong creative voice, and the kind of communication habits that make clients feel genuinely taken care of—we'd love to meet you.

What You'll Own:

Client Experience & Account Management

• Serve as the day-to-day point of contact for up to four client accounts

• Manage all client email communications with consistency, warmth, and professionalism—clients should never feel like they're chasing you

• Lead a monthly marketing meeting per client to review performance, align on goals, and maintain momentum

• Execute the strategy set by our strategist, ensuring all content and efforts stay on brief and on track

• Identify and communicate upsell opportunities that genuinely serve each client's growth

• Proactively nurture client relationships to support long-term retention

Social Media Management

• Build and manage monthly content calendars with a thoughtful mix of posts, Reels, Stories, and video

• Write on-brand captions with strong hooks, clear CTAs, and strategic keywords

• Schedule and manage content across Instagram, Facebook, Pinterest, LinkedIn, TikTok, YouTube, Substack, Threads, etc

• Engage authentically with client audiences—responding to comments and DMs and fostering real community

• Monitor analytics and apply insights to refine and improve performance over time

• Stay current on trends in both the design/lifestyle space and the broader social media landscape

Content Marketing

• Design and write branded email newsletters

• Ensure all email content aligns with active campaigns and accurately reflects each client's brand voice

• Track and report on email performance metrics including open rates, clicks, and unsubscribes

• Support broader content needs as they arise—blog formatting, occasional marketing copy, campaign support

You're the Right Fit If You:

• Have 3+ years of experience in a client-facing role at a marketing or creative agency—this is a firm requirement, not a preference

• Have hands-on experience managing social media and content for interior design, home, or lifestyle brands

• Are a confident, proactive communicator—your clients always know where things stand, and your team always knows where you stand

• Can write fluidly across multiple brand voices without losing what makes each one distinct

• Have experience with FloDesk or a comparable email marketing platform

• Have a sharp aesthetic eye and a genuine appreciation for interiors, design, and visual storytelling

• Can independently manage a four-client workload without things slipping—you don't need to be micromanaged to stay on top of things

• Thrive in a flexible, remote environment and take ownership of your schedule and your output

This Role Is Not The Right Fit If You:

• Are newer to agency work or still building your client communication skills

• Need significant guidance on how to manage your time and workload across multiple accounts

• Have worked in-house only and haven't navigated external client relationships before

• Struggle to write in voices other than your own

What to Expect:

• Part-time: 15–29 hours per week (with the opportunity for growth)

• Primarily remote, with occasional in-person meetings, photoshoots, or collaborations (if local to our area)

• Flexible schedule with the opportunity to grow hours over time

• Work with a small, intentional team that values craft, clarity, and genuine connection

• Collaborate with clients in the interior design and home space who care deeply about how their brand shows up

• Compensation: $42–$55/hour depending on experience